Scaling To
Users
TrueID is one of Thailand’s largest network providers. They collaborate with CONTUS Tech to build and enhance their SuperApp. By blending MirrorFly chat, WebRTC calls, and SIP-based apps with Phone Calling, we built a stellar solution for communications that powered real-time, reliable, and fully scalable connectivity for 100K+ users.
TrueID faced challenges scaling while keeping network services uninterrupted. To manage many users, a SuperApp capable of handling massive traffic spikes without crashes was required. They needed a fail-proof, auto-scaling solution for seamless enablement during peak hours.
Managing increasing SIP signal loads was a challenge that sometimes led to performance drops and call failures. TrueID needed an optimized traffic management system that could dynamically manage loads, optimize signalling, and keep the calls running without any lags or call drops.
Factors like high latency and network inconsistency made international calls unreliable. Many users experienced delays that led to a drop in communication quality. TrueID required a truly global optimized routing system that reduced latency across all, enhanced voice clarity, and a smooth media transmission at all places.
Auto Scaling for Traffic Spikes
We implemented Kubernetes-based auto-scaling for FreeSWITCH, Kamalilio, and RTP Engine. Now, the app dynamically scales to efficiently manage high SIP signalling loads and ensure uninterrupted service even during peak app traffic hours.
Quota Management & Service Control
CONTUS Tech enabled dynamic quota limits and service controls by integrating CUS and WTD systems into the super app. This helps manage user allocations at scale while blocking service abuse to ensure cost efficiency without compromising quality.
Global Media Optimization
CONTUS Tech deployed a variety of RTP Engine modes across multiple regions to reduce user latency. Also, GPU enabled nodes to further better transcoding performance to deliver crystal clear voice quality for media-heavy interactions, no matter the location.
WebRTC & SIP Integration
A custom-built WebRTC library now connects SIP trunks & mobile apps via FreeSWITCH. This ensures real-time, low-latency App-to-phone calls with protocol translation by powering a smooth UX without any lags.
Centralized Call Monitoring & Insights
CONTUS Tech—with Graylog & Homer Integration—enabled all-time monitoring of VoIP and RTC traffic for operations, allowing complete visibility into call quality and SIP signalling and assessment of system
Scalable & Secure Call Handling
FreeSWITCH assists Verto to the SIP gateway, while Kamailio routes SIP traffic to the app. With RTP Engine’s SRTP <> RTP Translations, the media proxy services assure clear talks with maximum reliability.
Google Cloud
Homer SIP
FreeSWitch
Kamailio
Kafka
Zookeeper
Zoho
IOS
CONTUS Tech upgraded TrueID with advanced tech, integrating Graylog, Homer, FreeSWITCH, and Kamailio to enhance logging, SIP capture, call handling, and signaling. These upgrades boost performance, connectivity, and security, ensuring a smarter, more reliable communication experience.
The SuperApp leveraged by CONTUS Tech now powers over 100,000 users with 99.9% uptime: No dropped calls, no downtime, no service disruptions – Just real-time & uninterrupted communications at scale.
Kubernetes auto-scaling allows TrueID to handle even 5x more traffic and allows it to scale 70% more during peak hours. Even during changing SIP signals, the calls remain fully clear & lag-free at all times.
By deploying RTP Engine nodes across multiple regions, CONTUS Tech reduced call latency by 60%, ensuring lightning-fast, high-definition voice quality no matter where users are across the world.
Versa needed speed, scale, and a dream team – CONTUS TECH delivered! With 45+ experts working 24/7, we powered non-stop development, accelerating rollouts and taking operations to the next level.
Read More
JCB, a global HVM leader, optimized operations with AWS IoT Core & Bluetooth diagnostics. Contus Tech enabled smarter maintenance for 500,000+ vehicles, reducing costs, speeding issue resolution, and ensuring higher uptime
Read More
Saudi’s biggest bank needed a makeover, and we built it. CONTUS TECH powered Al Rajhi Bank with an AI-driven chat system, managing 100+ tenants effortlessly and making banking smarter, faster, and limitless.
Read More
1 million viewers & 1 powerful app! CONTUS Tech built a HQ streaming app for Commec TV, ensuring massive reach & revenue. More viewers & growth to stream with top technology.
Read More