Superfast, Smooth & Secure For 
Calls & Counting
EarthLink, Iraq’s largest ISP, partnered with Contus Tech to build a powerful SIP based softphone for their call centre. By leaving out WebRTC and integrating a directed SIP stack, Contus Tech ensured secure, seamless, and high-quality communication. This was a game changing solution that increased efficiency, scalability, and reliability – all built to handle call volumes of over 100K with ease.
Slow connections and unclear audio abstained EarthLink’s call center from achieving peak performance. Contus Tech planned to build a direct SIP based solution for faster call connections and HQ audio.
Agents were facing issues with manual dialling and connection errors. Contus Tech aimed to create a dialing UX for quick, hassle-free calls, something that would not take up much time for agents and users.
The system was not able to scale and support w/ increasing call traffic. Contus Tech brainstormed to design a scalable infra, that could manage 1000s of calls with no performance drops or call quality issues.
Custom Build SIP Stackwith No Bottlenecks
We gave away with WebRTC and built a powerhouse SIP stack from the ground up. And the result? Ultra fast, direct server integration for EarthLink with no delays, no disruptions – Just pure, high performance audio communication at scale.
Can Dial, Connect and Dominate Instantly
An unrestricted dialer with pre configured SIP buttons allows agents to tap once and connect instantly. With no fumbling and no lag, Contus Tech allows for high speed calling, all managed smartly on the server side for total control.
Complete Call Control is Now Supercharged
Contus Tech packed their dialer with precision: Mute, speakerphone, called ID, SIP address display, a sleek UI and more. Now, every call is smooth, efficient, and under complete control, leading to more productivity in EarthLink’s call centre.
Linphone Powered VoIPfor Clear Audio
Linphone’s open source VoIP tech fuels uninterrupted voice and video calls. With direct SIP integration, every call is now crisp and stable and of HQ. Contus Tech turned the centre into the next gen communication hub.
SIP Server is Pre Configured & Future Proof
Contus Tech locked in EarthLink’s SIP settings w/ pre configured domains and advanced audio setups. Now there are no connection clashes or manual setups needed. All to do is just plug, call and experience the enterprise grade call quality.
Scalability? Built In And Battle Tested
With Asterisk Server integration, our system can now handle huge volumes of calls. Whether EarthLink’s against are managing 10 calls or 10,000 – the infra stays rock solid and is ready for today, built for tomorrow, by Contus Tech.
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Unleashed tech for ultra speed results! Contus Tech made Earthlink's call centre a high speed & unstoppable communication hub by leveraging tech like Asterisk & Linphone. Handling over 100K calls with no lag or stutters, this tech was truly a groundbreaking innovation that redefined how people connect and converse with each other.
After Contus Tech’s solutions, their call centre now handles over 100K calls w/ zero delays. This new SIP stack allows agents to connect instantly with no drops, no disruptions – just smooth, speedy, and HQ calls all time.
Now with a pre configured SIP button and unrestricted dialer, agents complete calls 80% sooner than before. As there is no manual dialling or waiting, all they need to do is tap, connect and resolve issues in record time.
Call setup time dropped from 4 seconds to less than 2 seconds as Contus Tech integrated a direct SIP stack instead of choosing WebRTC. These faster connections mean agents spend less time waiting and more time resolving queries
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