Banking Like Never Before With 
Faster AI Chat
Saudi Arabia’s largest financial institution partnered with CONTUS TECH to enhance banking communication using MirrorFly. Powered by AI, Ejada Systems leverages this secure, multi-tenant chat platform for payments, recommendations & super efficient customer interactions, managing 100+ tenants while ensuring a 100% secure, personalized & future-ready banking experience.
Handling customer queries took long, leading to delays and bottlenecks. The bank needed a faster, AI powered solution for instant and incident based responses to improve customer satisfaction and manage 1000s of customers at the same time.
Customers could not send or receive payment via chat, forcing them to switch between apps. This made transactions slow and inconvenient. So, the bank wanted a more integrated payment system for online banking that could speed up things by a bit.
The existing systems made it tough to efficiently filter sensitive data, creating significant security risks. They needed a solution to automatically moderate messages online while aligning with strict regulations—without disrupting essential communications.
AI Powered Chat Assistance
CONTUS TECH developed an AI-driven chatbot for instant responses & smart recommendations. With Kore AI integration, it analyzes and processes messages in real time to boost efficiency and customer engagement.
Scalable and MultiTenant Architecture
Built on Kubernetes, CONTUS TECH’s micro services based, multitenant platform supports 100+ tenants with isolated configurations. This ensures high availability and seamless scaling and gives the bank the ultimate flex and complete control.
Payment Enabled Chat Features
We completely customize chat-based payments to allow users to request, split, and pay bills directly via chat. Deep Integration with the bank's existing systems ensured secure UX. And that’s what we can do: banking at your fingertips.
Secure Backend and Firewall Integrations
CONTUS TECH aligned the backend with the bank’s IT polices by deploying a DMZ for controlled external access. This ensures airtight security, regulatory compliance and system integration without disrupting internal operations at any time.
Advanced Message Moderations
Our AI driven moderation – powered by Open AI - intercepts and analyzes messages in real time. Sensitive data is restricted, ensuring compliance, security and clean rules, all within the bank’s strict regulatory framework.
AI Enhanced Communication and Monitoring
We introduced AI powered Voice to Text & Text to Voice features for dynamic user interactions. Centralized logging and real time monitoring provide deep insights for smooth operations, proactive issue resolutions and unparalleled reliability.
AWS
Kotlin
Prometheus
AWS RDS
AWS IOT Core
Grafana
Kubernetes
Apacḥe NiFi
AWS Lambda
AWS RDS
Java
EKS
React.js
Kore.AI
MySQL
PouchDB
Big banks need big tech! CONTUS TECH supercharged banking with AI-driven chat, instant payments, and rock-solid security. Built for speed with Kubernetes, powered by OpenAI for smart moderation, and secured with firewall protection. Future-ready, ultra-fast, and built to scale because online banking should be the best!
After a flawless launch on the bank's servers, CONTUS TECH provides experts’ assistance and customization. With provocative monitoring and updates, we ensured zero disruptions, maximum efficiency, and peak performance, keeping everything running.
Our deployed team was 3 times more efficient than other vendors by delivering faster results with structured project management. Clear task assignment and streamlined excursion ensured HQ outcomes and we set a new standard for operational success.
CONTUS TECH conducted over 5 Proof of Concepts [POCs] before full scale deployment to ensure a data backed approach. Doing so, this eliminated risks, reduced errors, and delivered a fully optimized, top speed, and high performing platform from day one for our client.
Versa needed speed, scale, and a dream team – CONTUS TECH delivered! With 45+ experts working 24/7, we powered non-stop development, accelerating rollouts and taking operations to the next level.
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