Top 10 Business Instant Messaging Solutions for 2025
Published On November 21st, 2024 Communication
Everyone, including me and you, has been obsessed with software that demands us to open and close often.
The app could change based on our job, position, or use case, but I’m pretty sure we all use at least one instant messaging software for entertainment, team collaboration, customer communication or even dating.
The usage and demand of instant messaging solutions have been constantly increasing year by year. However does your messaging app align with your business needs?
If the answer is “no,” then make sure you read this article completely to learn about instant messaging strategies; if it’s a “yes,” we have listed top-notch instant chat apps to upgrade your business.
Table of Contents
What is an Enterprise Instant Messaging Solution?
Instant messaging is software that enables users to exchange information, including text chats, voice calls, video conferencing, and files, through the Internet.
This messaging app works using asynchronous messaging, which allows users on both sides to have complete freedom to start, pause, and resume conversations.
Enterprises that choose their preferred platform, tech stack, in-app communication features with their own branding capabilities to build their instant messaging solution using Chat APIs and SDKs.
How Does an Instant Chat Solution Work?
As the name suggests, instant messaging (IM) is a type of communication that connects two or more people in real time over the Internet.
Apart from direct messaging, instant chat software is widely used in many places, such as food delivery apps, cab services, and more. This quick integration demonstrates successful integration in troubleshooting and customer enquiries.
Let’s see how all these real-time scenarios happen in the backend.
Client Software
The messaging app that helps to send text messages is called client software that is connected with servers.
Server
The client software relies on servers to facilitate communications between users. These servers consistently monitor the network for incoming and outgoing messages and chats.
Message Transmission
When a user types a message and sends it, the client software encrypts the message and then directs it to the server. Then, the server routes the message to the recipient’s device. Later, the recipient’s client software receives and decrypts the message.
Functionalities of Mobile Messaging Solution:
These functionalities are a must if you are going for an instant messaging solution,
➡️ File transfers of unlimited size
➡️ HD Voice and video calling
➡️ Screen sharing
➡️ Whiteboard capabilities
➡️ Real-time Chat
➡️ SIP/VoIP calling
➡️ Video conferencing
➡️ Screen sharing
➡️ Automated reminder
We have a list below if you are wondering which platform to use. Do check out them
10 Best Instant Messaging Solutions for Enterprise Businesses
Here is a list of the top instant messaging solutions 1. MirrorFly 2.Rocket.chat 3.Twilio 4.Cometchat 5.Apphitect 6.Weavy 7 Zulip 8. Mattermost and more.
Let’s look at some of these listed solutions,
1. MirrorFly
The Most Developer-friendly Self Hosted Chat Platform
MirrorFly is a leading self-hosted chat API and SDK provider with 1000+ in-app communication features including instant messaging, voice calls, and video conferencing for all use cases with extensive customization.
Based on business requirements, you can develop messaging software of your own with selective features and hosting along with branding elements. Also, MirrorFly offers dedicated developer support to handle integration and migration processes.
Fly is a top-range in-app chat API and SDK provider with voice, chat, and video solutions. It has an extensive range of messaging services for a monthly fee and annual subscription, and it offers numerous advantages.
MirrorFly Features:
➡️ 100% customizable Chat API, SDK For online and mobile apps,
➡️ Exclusive cloud hosting
➡️ Unmatched tech support
➡️ Reasonable pricing
Essential Characteristics
Supported Platforms: Android | iOS | Mac | Windows | Linux and more.
Use Cases: Use cases: Digital Healthcare, E-learning, Gaming, Social & Dating, Financial, E-Commerce, Logistics/shipping , Information technology, Fitness application. SaaS business
Supported Languages: Flutter, Java, React Native, JavaScript, Kotlin, Swift, React, Angular, Vue.js.
Price Setting Method:
MirrorFly provides two types of pricing:
SaaP (self-hosted): 100% customizable SDKs at a One-time License fee
SaaS: Essentials starts from $399/month | Premium starts from $999/month
2. Rocket.chat
The Customizable Chat Service Built For Teams
Rocket. Chat is an open-source chat platform that is secure and adaptable and is made for businesses with high data security requirements. It connects coworkers, organizations, and customers by seamlessly integrating real-time interactions across web, desktop, and mobile devices.
Features include
➡️ File Sharing.
➡️ Notifications.
➡️ Search.
➡️ Mobile Application.
➡️ Web Application.
Essential Characteristics:
Supported Platforms:Mobile and Web
Use Cases: Defense, Healthcare, Finance, E-commerce, Education.
Supported Languages: JavaScript, C#, PHP, Node.js, Python, Ruby.
Price Setting Method:
Starts from $499/month
3. Twilio
The Best Instant Messaging API Provider
Twilio’s market-leading and reliable instant chat platform effectively drives customer engagement and offers web and mobile-based chat solutions with its web service APIs and programmable communication tools.
Features:
➡️ Voice SDK
➡️ Media stream
➡️ Interconnect
➡️ SIP trunking
Essential Characteristics:
Supported Platforms:Mobile and Web
Use Cases: Healthcare, Finance, E-commerce, Retail, Real-Estate.
Supported Languages: Java, C#, PHP, Node.js, Python, Ruby.
Price Setting Method:
Starts from $452/month
4. Cometchat
Most Secure and Scalable Messaging API Provider
Cometchat offers Flexible SDKs, APIs, and UI Kits thatCometchat is a leading instant messaging platform that offers flexible SDKs, APIs, and UI Kits that power voice, video, and in-app chat? CometChat provides a User-to-user chat on any supported platform, and a single “CometChat App” connects all the users in your app. Comtechat is best for enterprises and business corporations.
Features include
➡️ Chat messaging
➡️ Voice and video calls
➡️ UI kit
➡️ Analytics
➡️ Extensions
➡️ Bot chats
Essential Characteristics:
Supported Platforms:Chat SDK for iOS, Android & Web.
Use Cases:Telemedicine, Social & Dating, Transportation, Telecom, FinTech, Gaming.
Supported Languages: Javascript, React, Kotlin, Swift, Flutter, Objective C, Angular, PHP.
Price Setting Method:
Starts from $529/month
5. Apphitect
The #1 Self-hosted Chat Platform For Modern Apps
Apphitect IM Solution provides high-stakes technological solutions based on cross-platform development, enterprise mobility, and mobile app development.
Features
➡️ 150+ call and chat features with 100% customization.
➡️ White-label communication software.
➡️ High security and scalability.
➡️ Dedicated assistance
Essential Characteristics:
Supported Platforms:Mobile and Web Apps.
Use Cases:Healthcare, Gaming, Social & Dating, Online Marketplace, telecom.
Supported Languages: Javascript, React, Kotlin, Swift, Flutter, Objective C, Angular.
Price Setting Method: :
Fully customizable SDKs at a one-time license fee. Talk with support to get personalized quote.
6. Weavy
fully featured chat experience in minutes
Weavy is a comprehensive toolset that allows developers to quickly customize and add community, productivity, and collaboration capabilities to online and mobile products using a white-label SDK and API. For its easy integration and seamless support, Weavy will be the best fit for food delivery and rental cab instant messaging.
Features
➡️ Files API
➡️ Chat API
➡️ Chat solution
➡️ Cloud storage
➡️ File sharing
Essential Characteristics
Supported Platforms:Android, iOS, Web, and Desktop.
Use Cases: IT Projects, Engineering, Transportation.
Supported Languages:Javascript, Swift, Python, Ruby, Objective-C, Node.js.
Price Setting Method:
Starts from $400/month
7. Zulip
Highly Flexible Platform For Third-Party Integrations
It is oIt is one of the free and open-source APIs and a great alternative to Slack. It combines the best of email and chat to make remote work productive. Zulip is best for internal teams and remote employees to work better with interactive features like instant chat, voice calls, and whiteboards to keep everyone on the same page.
Zulip features
➡️ Chat API
➡️ Messaging
➡️ Video calls
➡️ Scheduled messaging
➡️ Muted streams
Essential Characteristics:
Supported Platforms:Windows, macOS, Android, iOS, Terminal, Linux.
Use Cases:Business, Education, Res.
Price Setting Method:
Starters from $399/month
8. Mattermost
The Highly Trusted Chat Software For Enterprises
Mattermost is an open-source platform that enables safe collaboration in self-hosted chat programs featuring file sharing, search, and integrations; groups and businesses can use it as an internal chat.
Features
➡️ Group messaging
➡️ Unlimited chat history
➡️ Screen share
➡️ File sharing
Essential Characteristics:
Supported Platforms:Android, iOS, Web, and Desktop
Use Cases:Healthcare, Financial service, Gov
Supported Languages:Javascript, Swift, Python, Ruby, Objective-C, Node.js.
Price Setting Method:
Starts from $399/month
Packages begin at USD 10 per user/month
9. Wire
The Most Secure & Customizable Instant Messenger Service
Wire provides an end-to-end encrypted chat app to communicate, share, and collaborate with customers and teams using a single app. It offers file-sharing, audio and video conferencing, guest rooms, and group calls.
Wire features:
➡️ End-to-end (E2E) encryption.
➡️ Encryption algorithms: Proteus protocol, WebRTC (DTLS, KASE, SRTP) with PFS.
➡️ Open source.
➡️ Self-destructing messages.
Essential Characteristics:
Supported Platforms:iOS | macOS | Android | Windows |
Use Cases:Law, Science, Security, Culture, Economy
Supported Languages:Java, JavaScript, React, PHP
Price Setting Method:
Basic pack starts form $299/month.
10. Nextcloud
The Modern Self-hosted Collaboration Tool
Nextcloud Talk is one of the best self-hosted on-premises audio/video and chat communication services. It provides a cutting-edge on-premises content collaboration platform with real-time voice, video chat, and groupware on mobile, desktop, and the web.
Features
➡️ Sync and share files
➡️ Cloud storage, video conferencing
➡️ Voice chat
➡️ Encrypted connection.
➡️ Conversation manager
Essential Characteristics:
Supported Platforms: iOS | macOS | Android | Windows | Linux | Web
Use Cases:Enterprise, Education
Supported Languages:Java, JavaScript, React, PHP.
Price Setting Method:
Starts from $499/month
Conclusion:
We hope the list provided will help you choose the right platform for your software; make sure you understand your business needs, check the feasibility of messaging SDKs with your app through a quick free demo and then go for choosing the chat API, SDK’s. The most sought-after and top businesses go for the top 3 in the list above; for more information on the chat API, talk to an expert who can clarify your queries in minutes.
Looking To Build Your Own Instant Messaging App?
Get our enterprise-grade communication solution, that can be set up on your company servers.
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Frequently Asked Questions:
Which is the most popular instant chat solution?
WhatsApp and Messenger are the top most used instant chat solutions used by millions of users across the globe for both personal and professional communications. They also do offer voice, and video communications without the need for switching between apps.
What does an instant chat server mean?
An instant chat server is a centralized application that fosters real-time communication between two or more people through a messaging platform.
What are some of the instant messaging apps used in businesses?
Teams, Slack, Discord, Signal, and Zoho Cliq are some of the best instant messaging apps that can be used for internal communication.
However, if you want to build a Slack-like messaging platform and customize it to your needs, you may use MirrorFly’s in-app messaging SDKs for quicker development & advanced features.
What are the 4 key features of instant chat?
The four key features of an instant messaging solution include:
1. Text messages (Single or group chats)
2. File sharing (audio, documents, video)
3. Audio calling
4. Video calling and conferencing
How does instant messaging work?
Instant messaging works by initiating a connection between two or more persons over the internet by using a chat server. Once a connection is established, users can send messages, share files, and make audio or video calls through an instant messaging platform.
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Abirami is a trendsetter in bringing marketing ideas to reality. She is very keen on creating impactful marketing campaigns and learning the newest technologies in white label messaging APIs. And during her leisure, she can't spend a day without singing and reading.
hi,
I just went through this article, it was really good. How do I choose the right instant messaging software for my existing or new business?
Hello Sasha,
For choosing a right solution, just Select an instant messaging software by considering scalability, security features, integration capabilities, ease of use, and cross-platform accessibility. Assess how it aligns with your business needs, team collaboration requirements, and future growth prospects.
hey,
It’s Wow but, could you clear that How secure are these messaging platforms for sensitive business communications?
hi Stemin,
Messaging platform security varies. Opt for platforms with end-to-end encryption, two-factor authentication, and compliance with industry standards (like GDPR or HIPAA). However, for highly sensitive data, consider specialized secure communication tools vetted for robust encryption and privacy protocols.
I’m Jawahar, Can these platforms integrate with other business tools like project management or CRM software?
Hi Jawahar,
Yes, many messaging platforms offer integrations with popular project management and CRM tools. Explore platform-specific integration options or APIs to seamlessly connect your messaging platform with essential business tools, streamlining workflow and data accessibility across systems.
Hello team,
Are these instant messaging platforms customizable to fit specific business needs?
Hello Jasmin,
Many instant messaging platforms offer varying degrees of customization. Look for platforms allowing custom branding, integrations, and API access to tailor functionalities to specific business requirements. Some offer customizable user interfaces, security settings, and workflow adjustments. Assess the platform’s flexibility, available customization options, and developer tools to ensure it aligns with your business’s unique needs and can adapt as your needs evolve.
Hi Guys,
Which one you will suggest for the best solution for instant messaging?
Hello Kiren,
The best solution for instant messaging depends on your specific needs and preferences. Popular options include Slack, Microsoft Teams, Discord, and WhatsApp for Business, each offering unique features catering to different users. Consider factors such as user interface, integration capabilities, security measures, and scalability when choosing the most suitable solution for your communication requirements.
Hi,
This is so informative blog. Can you list me what are the 4 key features of instant messaging?
Hi Helena,
Thanks. Certainly!
Key features of instant messaging include:
Hi,
This is prema, can anyone explain me that Is instant messaging useful?
Hello Prema,
Yes, instant messaging is useful as it enables quick communication, fosters collaboration, facilitates file sharing, supports real-time updates, and enhances connectivity, making it a valuable tool for both personal and professional communication needs.
hi,
Thanks for sharing, Can instant messaging solutions be used for business communication?
Hi Mugil,
Yes, instant messaging solutions can be effectively utilized for business communication. They offer real-time interaction, quick decision-making, enhanced collaboration among team members, and can streamline communication processes, leading to increased productivity and efficiency within the organization.